Support
Questions, problems or ideas? Write to us. We read every message.
To help us answer quickly, include your device model, the app version (Settings › About) and what you were doing when the problem happened. A screenshot helps.
Subscriptions
How do I restore my subscription on a new device?
Sign in with the same Apple Account, then open Settings › Subscription and tap Restore purchases.
How do I cancel?
On your iPhone or iPad, open Settings › [your name] › Subscriptions, choose Aerial Report and tap Cancel Subscription. Cancel at least 24 hours before the renewal date to avoid the next charge. You keep Pro until the end of the period you paid for.
How do I get a refund?
Refunds are handled by Apple. Request one at reportaproblem.apple.com.
Sync and your data
My jobs don’t appear on my other device.
Both devices need to be signed in to the same Apple Account with iCloud turned on for Aerial Report. Open Settings › Sync status in the app to check it. Imported videos stay on the device where you imported them.
Can I get my data out?
Yes. Each report exports as a PDF, and Export data gives you the findings as CSV or a ZIP archive with one folder per inspection.
How do I delete my data?
Delete jobs, clients or properties in the app. To remove everything stored in iCloud, go to Settings › [your name] › iCloud › Manage Storage and delete Aerial Report’s data. See the Privacy Policy for details.
Suggestions and AI
Why don’t I see defect suggestions?
Suggestions use Apple Intelligence, which needs a supported iPhone or iPad with Apple Intelligence turned on in Settings. Without it, mark defects yourself with the Box or Draw tools; everything else works the same.
Are my photos sent anywhere?
No. Photos are analysed on your device. Only if you turn on Private Cloud Compute in Settings › Privacy & AI is report text, never photos, sent to Apple to write longer narratives.